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Privacy Policy

Effective Date: November 11, 2024

At Festival Latin Market (hereinafter referred to as "we," "us," or "our store"), we are committed to protecting your privacy and ensuring the security of the personal data you provide. This Privacy Policy explains how we collect, use, store, and protect the information we obtain through our website and associated services. By accessing and using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to offer you a personalized shopping experience and improve our services:

  • Personal Information: When you register on our site or make a purchase, we may collect data such as your name, email address, phone number, shipping and billing addresses and other necessary information to process your order.

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your user experience, customize content, analyze traffic, and improve site functionality.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and manage your orders and payments.

  • To send communications related to your purchase, such as order confirmations, shipping updates, and product notifications.

  • To send information about products, promotions, and offers if you have given your consent to receive marketing communications.

  • To comply with our legal obligations and resolve any disputes that may arise.

3. Protecting Your Information

We implement appropriate security measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet is completely secure, so we cannot guarantee absolute security.

4. Sharing Information with Third Parties

We do not sell, rent, or share your personal information with third parties for commercial purposes, except in the following cases:

  • Service Providers: We may share your information with external service providers (such as shipping companies, payment processors, marketing services, etc.) that need access to the information to perform services on our behalf.

  • Legal Compliance: We may disclose your personal information when necessary to comply with a legal obligation, protect our rights, prevent fraud, or investigate any suspicious activity.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once your information is no longer needed, we will take appropriate measures to delete it securely.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Rectify any inaccurate or incomplete data.

  • Request the deletion of your personal data, provided there is no legal obligation preventing us from doing so.

  • Object to the processing of your data in certain circumstances, such as when the legal basis for processing is your consent.

To exercise any of these rights, please contact us through the channels provided at the end of this policy.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us via:

 

Thank you for trusting Festival Latin Market

 

Festival Latin Market

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