Shipping & Returns
Shipping Policy
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Shipping Options and Delivery Times
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Local Delivery: Local delivery is available for selected locations, has an estimated delivery time of 1 to 2 business days. Orders will be processed within 1 business day after purchase.
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Same Day Delivery: Same Day Delivery is available for selected products and locations. Express orders are delivered within 3 to 5 business hours and processed within 2 hours of purchase.
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Standard Shipping: Standard shipping has an estimated delivery time of 5 to 10 business days. Orders will be processed within 1 to 2 business days after purchase.
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Shipping Costs
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Shipping costs are calculated and displayed at checkout, based on the destination and shipping method chosen.
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Return & Exchange Policy
General Conditions
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Claims must be initiated within 2 days of the delivery date. Items must be conserved in their original condition, unused, and with all original tags and packaging.
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Certain products, such as sale items or special-order goods, are not eligible for return.
Return Process
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Due to the perishable nature of our products, all sales are final. If there is an issue with your order, please contact us via contact@festivallatinfoods.com within 2 days of delivery to resolve the issue.
Specific instructions and a return label will be provided, if applicable. -
Customers are responsible for return shipping costs, except in cases where the product received is damaged or defective.
Refunds
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Once we receive and inspect the returned product, a refund will be processed to the original payment method within 5 to 10 business days. Depending on the financial institution, the availability of the refund in your account may vary.
Damaged or Defective Products
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If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving the order. We will provide a solution, which may include a replacement or a full refund at no additional cost.
Customer Service
For any questions or further assistance, our customer service team is here to help. You can reach us via contact@festivallatinfoods.com
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Note: This policy is subject to change at any time. We recommend checking this section periodically for updates.